| Month one |
| Audit and roadmap | A 60-minute strategy session, then an audit of how the brand is used, your Google profile, website, social, reviews, competitors and customer journey, ending in a prioritised roadmap | The same strategy session and audit, with a 90-day roadmap |
| Note | Every later month's hours come from this roadmap, and a running list means there's always something useful to spend them on. Marketing here means the rollout of your brand, not a separate chase for leads. |
| Every month |
| Hours | 8 hours | 16 hours |
| Monthly call | 45 minutes: what's working, what's next | 45 minutes: what's working, what's next |
| Planning | Work follows the roadmap; the running list is updated each month | Quarterly refresh of the roadmap |
| Report | End-of-month report on where the hours went | End-of-month report on where the hours went |
| What the hours usually cover |
| Google profile | Two posts a month; services and photos kept current | Weekly posts; review requests and replies |
| Social posts | Up to 4 a month, written from your own phone photos and scheduled | Up to 8 a month, written from your own photos and scheduled |
| Brand upkeep | Small updates and new pieces in the brand | Small updates and new pieces in the brand |
| Terms |
| What I need from you | About an hour a month: photos by WhatsApp, one call, a quick yes or no on posts | About an hour a month: photos by WhatsApp, one call, a quick yes or no on posts |
| Commitment | Month to month; one month's notice; invoiced monthly; hours don't roll over | Month to month; one month's notice; invoiced monthly; hours don't roll over |